Remote IT Support When Your IT Person Is Out
Your IT guy is on vacation, your MSP is swamped, or you never had IT help in the first place. We connect securely to your computers and servers, fix the problem while you watch, and disconnect when we are done. No driving, no waiting for a tech to show up.
- PC, Mac, Windows server and network help, remotely
- Backup and vacation coverage for in-house IT teams
- Overflow and white-label help for managed IT companies
- Billed by the hour, no contracts or retainers required
Remote IT Services for Small Businesses
Over 25 years of hands-on IT experience, now delivered the fastest way possible: remotely.
Remote Computer Support
Slow PCs and Macs, pop-ups and viruses, printer and software problems, updates and setup for new employees.
Remote Server Administration
Windows Server maintenance, user accounts, permissions, updates, backups and monitoring for small business servers.
Remote Network Administration
Firewalls, VPN access for remote workers, Wi-Fi problems, routers and network troubleshooting.
Email & Cloud Apps
Microsoft 365 and Google Workspace setup, email and domain problems, shared drives and migrations.
Security & Backups
Antivirus, password and account security, backup checks and recovery planning so one bad day does not become a disaster.
Backup IT for MSPs & IT Teams
Vacation and sick-day coverage, overflow tickets and project help, under your brand when you need it.
How a Remote Support Session Works
Most problems are fixed in a single session, usually faster than a technician could drive to your office.
Reach out
Call, text or submit a remote support request with a quick description of the problem.
Connect securely
With your permission we connect through secure remote-access software. You can watch every step.
Fix & explain
We fix the issue and explain what happened in plain English, so it is less likely to happen again.
Disconnect
We disconnect when the job is done. Nothing stays installed without your OK.
On-Site Visits, By Exception
Almost everything can be fixed remotely. When something truly needs hands on the hardware, such as network cabling, a new server, or an office move, we offer on-site visits for business clients in the Los Angeles and San Fernando Valley area by appointment.
- Business network and server installs
- Cat5e/Cat6 cabling, jacks and patch panels
- Office moves and equipment setup
- Scheduled ahead, never a surprise trip fee
Remote IT Support FAQ
What is an IT support substitute?
It is IT help that steps in when your usual IT person or provider is not available, or when you do not have one at all. You get an experienced technician on demand, without hiring staff or signing a managed services contract.
Is remote support safe?
Yes. We only connect with your permission, using encrypted remote-access software. You can watch the session on your screen and end it at any time, and we disconnect as soon as the work is done.
Do you support businesses outside California?
Yes. Remote IT support works anywhere with an internet connection, so we help businesses across the United States. On-site visits are limited to the Los Angeles and San Fernando Valley area.
How is remote IT support billed?
Remote support is billed by the hour with a one-hour minimum, paid up front when you submit a request. There are no contracts or retainers, and larger projects are quoted in advance.
Can you cover for our MSP or in-house IT during vacations?
Yes. We can handle tickets, monitoring and urgent problems while your IT person is away, or take overflow work for managed IT companies under your brand.
Need an IT Substitute Today?
Call or text with a quick description of the problem, or start a remote support request online.
Monday–Friday, 10am–4pm Pacific · Remote service nationwide